Rosie RoutledgeCustomer and Colleague Experience Expert
Rosie Routledge is a global leader and innovator in customer and employee experience. Her specialties include influencing at board level to deliver organisation-wide CX transformation, designing and implementing strategic employee experience programmes across global corporate functions, and delivering CX improvements and efficiencies.
- The role of CX tools in strategic change, and how they can be applied to employee experience so that the two
- The impact of colleague listening to engage and bring to life the issues regarding customer/colleague experience
- To bring this to life, a HR/Business services programme leader will share their work and reflections, including on