Conference Day Two

8:30 AM - 8:55 AM Registration and networking coffee

8:55 AM - 9:00 AM Chairperson's welcome to Day Two

9:00 AM - 9:30 AM Digitalising the employee experience

Gary Walker, Head of People Digital Tools, Three
  • Transforming the workplace in a large incumbent
  • Building an infrastructure to accommodate new tools and technologies
  • Selecting the best performance management tools for your workforce
  • Leveraging workplace apps to engage and improve productivity
  • Applying design thinking to the employee experience

Gary Walker

Head of People Digital Tools

9:30 AM - NaN:NaN AM Gamification: The key to engageing your workforce

Anne-Marie Lister, Head of People Experience, Atom Bank
  • Using game-based motivation to improve engagement and productivity
  • Using gamification to make organisational learning and development more exciting
  • Improving collaboration and teamwork using gamification
  • Understanding how gamification can be used to improve the onboarding experience

Anne-Marie Lister

Head of People Experience
Atom Bank

10:00 AM - NaN:NaN AM Starting the journey into Employee Experience

Rebecca Harvey, Head of Employee Experience, GSK
  • Using data, research and insights to get to the root of what is valued most by your employees
  • Using employee insights to develop a plan to strengthen employee experience and create a compelling employee value proposition
  • People come to work at GSK as they have a high sense of purpose and want to make a difference in the world. This lives through GSK’s employee experience by increasing their sense of connection to our patients and consumers. Hear examples of where GSK are bringing this to life by encouraging employees to step outside of GSK to volunteer their time and expertise to support and strengthen communities’ health and education around the world.

Rebecca Harvey

Head of Employee Experience

10:30 AM - 11:00 AM Morning coffee and networking

11:00 AM - 11:30 AM Demonstrating links to performance and profitability

Mike Williams, People Director, Byron Hamburgers
  • Building a compelling business case for investment in employee experience
  • Securing board-level buy in to improve employee experience
  • Positioning employees as a key differentiator for your business
  • Demonstrating the importance of an improved end-to-end employee experience
  • Collaborating with other departments across the business to secure support

Mike Williams

People Director
Byron Hamburgers

11:30 AM - 12:00 PM Turning insight into action

Anita Johnson, Head of Employee Engagement & Change, Screwfix
  • What’s your problem? Defining what you hope to achieve and why
  • Build what you believe in: Designing your approach and choosing tools to suit your needs
  • Action without insight: Local involvement as a key driver of engagement and performance
  • What next? The challenge of high engagement and performance

Anita Johnson

Head of Employee Engagement & Change

12:00 PM - 1:00 PM Lunch

1:00 PM - 1:30 PM Using coaching and feedback strategies on front-line staff to improve customer experience

Ian Woodward, Group HR Director, Caesars Entertainment
  • How implementing a spotlight on service strategy caused a record spike in service scores
  • Using the right reward and recognition programme to improve employee engagement
  • Getting employees to rate and improve their own performances
  • Measuring the success of new employee experience initiatives

Ian Woodward

Group HR Director
Caesars Entertainment

1:30 PM - 2:00 PM Adapting HR strategies to the next generations of workers

  • Instilling the company purpose into every employee to improve engagement
  • Demonstrating how we went from 40% high performers to 90%
  • Implementing flexible work models to attract young talent
  • Optimising attraction strategy, pathways, performance, organisation design, reward, retention and employee relations for the next generation of workers

2:00 PM - 2:30 PM Afternoon tea

  • Being a connected in a world of uncertainty and change
  • The sweet spot of performance
  • Our human advantage is creativity

2:30 PM - 3:00 PM Being at your creative best more often than not

Martyn Moutinho, Head of People Development, ITV

Martyn Moutinho

Head of People Development

3:00 PM - 3:30 PM What have you learnt?

This session will give you the opportunity to gather your thoughts in groups and put together
a plan of action for returning to the office. How are you going to put what you’ve learnt into
action and start improving your employee experience?

3:30 PM - 4:00 PM Conference close