Conference Day Two

8:30 AM - 8:55 AM Registration and networking coffee

8:55 AM - 9:00 AM Chairperson's welcome to Day Two

9:30 AM - 10:00 AM Digitalising Three UK’s Employee Experience; Finding a way for 5,000 people to work together better

Gary Walker, Head of People Digital Tools, Three
  • Applying human centred design thinking to create a frictionless end-to-end employee journey
  • Building the infrastructure to accommodate multiple corporate technologies leveraged through a single user experience
  • Transforming the ways of working inside a large incumbent

Gary Walker

Head of People Digital Tools

10:00 AM - 10:30 AM Workforce management strategies for engaging employees

  • Gaining insight from our recent survey about the state of employee engagement today
  • Reviewing what employees need to become engaged
  • Understanding what Workforce Management technology does
  • Learning how Workforce Management technology enables strategies to increase employee engagement

10:30 AM - 11:15 AM Morning coffee and networking

Kirsty Richardson

Head of Internal Communications and Employee Engagement

Emma Knowler

Head of Talent & Development

Heather Andrews

People Director
Virgin Media

Laura Allen

Global People Engagement Leader

11:45 AM - 12:15 PM How supporting personal growth through learning is helping GfK become an Employer of Choice

Jason Flynn, Global Learning Director, GfK

Jason Flynn

Global Learning Director

12:15 PM - 1:15 PM Lunch

1:15 PM - 1:45 PM Turning insight into action

Anita Johnson, Head of Employee Engagement & Change, Screwfix
  • What’s your problem? Defining what you hope to achieve and why
  • Build what you believe in: Designing your approach and choosing tools to suit your needs
  • Action without insight: Local involvement as a key driver of engagement and performance
  • What next? The challenge of high engagement and performance

Anita Johnson

Head of Employee Engagement & Change

2:15 PM - 2:45 PM Using coaching and feedback strategies on front-line staff to improve customer experience

Ian Woodward, Group HR Director, Caesars Entertainment
  • How implementing a spotlight on service strategy caused a record spike in service scores
  • Using the right reward and recognition programme to improve employee engagement
  • Getting employees to rate and improve their own performances
  • Measuring the success of new employee experience initiatives

Ian Woodward

Group HR Director
Caesars Entertainment

1:30 PM - 2:00 PM Adapting HR strategies to the next generations of workers

  • Instilling the company purpose into every employee to improve engagement
  • Demonstrating how we went from 40% high performers to 90%
  • Implementing flexible work models to attract young talent
  • Optimising attraction strategy, pathways, performance, organisation design, reward, retention and employee relations for the next generation of workers

2:45 PM - 3:15 PM Afternoon tea

12:45 PM - 1:15 PM Creating a new story of leadership: Inclusion is a driver of innovation, but how do you create an inclusive environment?

  • Getting in touch with my inclusion story
  • How do you apply inclusive principles to our leadership style
  • Embedding inclusion in everything we do: fixtures, benefits, education, and operations
  • Where to find resources you can leverage

3:45 PM - 4:15 PM Conference close