Conference Day One

8:00 AM - 8:50 AM Registration and networking coffee

8:50 AM - 9:00 AM Chairperson's opening remarks and welcome

9:00 AM - 9:40 AM Who should own employee experience?

, , Sharon Doherty, Global Organisation & People Development Director, Vodafone
The employee experience sits at the intersection of culture, technology and physical environment and is something that every area of the business benefits from when executed correctly. Yet who should take ownership of the experience? Or is siloed responsibility just adding to the challenge?

We will be asking our panelists:
  • Who should take ownership the employee experience?
  • How can collaboration between departments foster a better overall experience for employees?
  • What matters more to employee engagement, the physical environment or the strategy within that space?
  • What are the consequences of a disconnect between HR and CRE?

Sharon Doherty

Global Organisation & People Development Director

9:40 AM - 10:00 AM Meet your peers

Take 20 minutes to meet everyone on your table, understand their objectives for the event and exchange business cards over a cup of coffee.

10:00 AM - 10:30 AM Putting HR at the heart of cultural transformation

Alyson Fadil, Head of People, Missguided
  • Learn how Missguided have built their culture to deliver a transformation to the fastest growing omin channel fashion retailer
  • Driving major transformation through HR to create a truly omni-channel experience for customers
  • Measuring employees that align to the customer and culture
  • Developing 5 core company values in collaboration with employees
  • Transforming the candidate experience – “every day is a recruitment day”

Alyson Fadil

Head of People

10:30 AM - NaN:NaN AM Leadership in volatile times : How to get extraordinary results from people

Gerard Penning, Executive Vice President Human Resources Downstream, Shell
  • Creating a work environment where employees can be the best they can be
  • Maintaining engagement in times of disruption and change

Gerard Penning

Executive Vice President Human Resources Downstream

11:00 AM - 11:30 AM Morning coffee and networking break

11:30 AM - 12:00 PM Instilling customer-centricity in every employee: A collaborative approach

Piers Robinson, Chief People Officer, Flybe
  • Undergoing major cultural transformation to become customer-centric
  • Understanding the pitfalls of siloing customer experience into one department
  • Working collaboratively with Operations and Marketing to champion customer experience
  • Communicating, sharing and reinforcing the customer vision with every employee

Piers Robinson

Chief People Officer

12:00 PM - 12:30 PM Creating a new story of leadership: Inclusion is a driver of innovation, but how do you create an inclusive environment?

Chuck Stephens, Head of Diversity & Inclusion, Google
  • Getting in touch with my inclusion story
  • How do you apply inclusive principles to our leadership style
  • Embedding inclusion in everything we do: fixtures, benefits, education, and operations
  • Where to find resources you can leverage

Chuck Stephens

Head of Diversity & Inclusion

12:30 PM - 1:30 PM Networking lunch

1:30 PM - NaN:NaN AM Peer-to-peer benchmarking

Take part in our anonymous survey to find out how you measure up to your peers on a range of employee experience criteria. Results will be announced at the end of the day!

2:00 PM - 2:30 PM Creating an employee value proposition that engages and aligns with your brand message

Hilary Tysoe, People Director, Virgin Active
  • Understanding existing perceptions of your company’s vision and culture
  • Incorporating staff views when creating your value proposition
  • Creating a value proposition that can be easily expressed to potential employees
  • Incorporating the EVP into your induction programme, reward and recognition schemes, internal communications, policies and business plans

Hilary Tysoe

People Director
Virgin Active

2:30 PM - 3:00 PM Bridging the gap between Voice of the Employee and Voice of the Customer

Niall Ryan-Jones, Head of Employee Experience, Harrods
  • Drawing on the practices of a CRM approach to improve Employee Relationship Management (ERM)
  • Leveraging employee data to improve the overall employee experience
  • Working closely with CRM to engage staff and communicate ideas
  • Building an employee experience which matches the customer experience
  • Demonstrating the correlation between employee engagement and improved business performance

Niall Ryan-Jones

Head of Employee Experience

3:00 PM - 3:30 PM Afternoon tea and technology demonstrations

Join us for tea and cake whilst our exhibitors demonstrate the latest technologies to help you improve your employee experience

3:30 PM - 4:00 PM Utilising the Voice of the Employee to improve employee experience

Julie Markey, People Director, Ocado
  • Introducing pulse feedback tools to track engagement in each department
  • Adapting feedback methodologies to a rapidly expanding company
  • Creating an Employee Council to gather continuous feedback
  • Using employee surgeries to understand complaints first hand

Julie Markey

People Director

4:00 PM - 5:00 PM Aligning employee culture to customer experience

Julie Holdaway, Group HR and People Development Director, Harvey Nichols
  • How to bring employee experience up to the level of customer experience
  • Where to start with creating an Employee Value Proposition
  • How to align employee culture to business objectives

Julie Holdaway

Group HR and People Development Director
Harvey Nichols

4:00 PM - 5:00 PM Improving engagement during periods of uncertainty and change

4:00 PM - 5:00 PM Embracing CX methodologies to improve employee experience

Veronica Brejan, Former Chief People Officer, Pizza Hut
  • What lessons can be learned from customer journey mapping, voice of the customer and customer-centricity to help improve employee experience?
  • How closely should CX and HR departments work together?

Veronica Brejan

Former Chief People Officer
Pizza Hut

4:00 PM - 5:00 PM Building an employer brand

Jane Marsh, Group People and Culture Director, Innocent Drinks
  • Where to start with creating a compelling employer brand?
  • How to design an employee value proposition that will attract and retain the best talent?
  • How to involve employees in the creation of your employer brand?
  • What are the common challenges and pitfalls to watch out for?

Jane Marsh

Group People and Culture Director
Innocent Drinks

5:00 PM - 5:15 PM Chairperson's closing remarks

5:15 PM - 6:15 PM Quiz and fizz

We invite you to join us for a pub quick over a glass of champagne to unwind after a day of conferencing. There will be a prize for the winning team!