Conference Day One

8:00 AM - 8:50 AM Registration and networking coffee

8:50 AM - 9:00 AM Chairperson's opening remarks and welcome

Veronica Brejan, Former Chief People Officer, Pizza Hut

Veronica Brejan

Former Chief People Officer
Pizza Hut
The employee experience sits at the intersection of culture, technology and physical environment and is something that every area of the business benefits from when executed correctly. Yet who should take ownership of the experience? Or is siloed responsibility just adding to the challenge?

We will be asking our panelists:
  • Who should take ownership the employee experience?
  • How can collaboration between departments foster a better overall experience for employees?
  • What matters more to employee engagement, the physical environment or the strategy within that space?
  • What are the consequences of a disconnect between HR and CRE?

Sharon Doherty

Global Organisation & People Development Director

Niall Ryan-Jones

Head of Employee Experience

9:30 AM - 9:50 AM Meet your peers

Take 20 minutes to meet everyone on your table, understand their objectives for the event and exchange business cards over a cup of coffee.

9:50 AM - 10:20 AM A practical journey to make Employee Experience drive business transformation

Shilpa Shah, Head of Global Talent Acquisition , Rolls Royce Richard Veal, Head of Talent & Reward GB, Willis Towers Watson
A practical exploration of the EX journey taken at Rolls Royce that will cover:
• Identifying the need to have the definition of employee experience aligned to customer experience
• Diagnosing the gaps using existing employee insight and the EX Success Index
• Prioritising where to focus in the employee lifecycle
• Using an EX framework with ambition as a strategic business tool
• Lessons learned

Shilpa Shah

Head of Global Talent Acquisition
Rolls Royce

Richard Veal

Head of Talent & Reward GB
Willis Towers Watson

10:20 AM - 10:50 AM Putting HR at the heart of cultural transformation

Alyson Fadil, People Director, Missguided
  • Building a cultural spirit inside and out
  • Allowing managers, the empowerment and ownership to lead their teams
  • Setting structure avoiding policy
  • Delivering a People proposition that is anything but corporate

Alyson Fadil

People Director

10:50 AM - 11:20 AM Morning coffee and networking break

11:20 AM - 11:50 AM How work can change

Dominic Taylor, Head of Enterprise Sales, Reward Gateway
Two decades of employee engagement measurement puts the UK at only 30% engaged - a figure
that has barely improved since records began. But some of the world’s best companies have been
quietly doing things differently. Their stock market returns are twice the general market and their
voluntary staff turnover is half. These companies are disrupting markets and beating their competition.
In this inspiring yet practical keynote, Dominic Taylor will share research of the UK’s top performing
companies. He’ll weave case studies and practical takeaways into The Engagement Bridge™ - a ten
step model for building a high engagement, high innovation culture. You’ll leave empowered and
inspired to make a positive change in your own organisation and unlock the full potential of your
company’s most important asset - your people.

Dominic Taylor

Head of Enterprise Sales
Reward Gateway

11:50 AM - 12:20 PM Instilling customer-centricity in every employee: A collaborative approach

Piers Robinson, Former Chief People Officer, Flybe
  • Undergoing major cultural transformation to become customer-centric
  • Understanding the pitfalls of siloing customer experience into one department
  • Working collaboratively with Operations and Marketing to champion customer experience
  • Communicating, sharing and reinforcing the customer vision with every employee

Piers Robinson

Former Chief People Officer

12:20 PM - 1:20 PM Networking lunch

1:30 PM - 2:00 PM Transform your enterprise by transforming your employee experience

Andrew Lam-Po Tang, Executive Director, Business Transformation EMEA, R/GA
Markets are being disrupted more rapidly than ever, placing a premium on an enterprise’s focus, creativity and agility. Now, more than ever, “culture beats strategy.”
The same forces that are disrupting markets are also transforming the world of work and what we as individuals expect from our employers. Popular culture is reshaping corporate culture.
The challenge of “culture beats strategy” is that leadership needs to figure out “how do we transform this amorphous thing called our corporate culture?” In addition, hyper-connected employees can check for themselves the truth behind our proclaimed “corporate vision, mission and values,” so simply broadcasting shallow platitudes is not going to cut it.
Drawing on R/GA’s four decades of experience in creating award-winning consumer experiences for global brands such as Nike and its recent work with Siemens on a global employer brand, this session explores how design thinking and consumer marketing expertise can transform employee experience and internal culture, in order to deliver the broader transformation that enterprises desperately need.

Andrew Lam-Po Tang

Executive Director, Business Transformation EMEA

2:00 PM - 2:30 PM Bridging the gap between Voice of the Employee and Voice of the Customer

Niall Ryan-Jones, Head of Employee Experience, Harrods
  • Drawing on the practices of a CRM approach to improve Employee Relationship Management (ERM)
  • Leveraging employee data to improve the overall employee experience
  • Working closely with CRM to engage staff and communicate ideas
  • Building an employee experience which matches the customer experience
  • Demonstrating the correlation between employee engagement and improved business performance

Niall Ryan-Jones

Head of Employee Experience

2:30 PM - 3:30 PM Afternoon tea and technology demonstrations

Join us for tea and cake whilst our exhibitors demonstrate the latest technologies to help you improve your employee experience

3:30 PM - 4:00 PM Utilising the Voice of the Employee to improve employee experience

Julie Markey, People Director, Ocado
  • Introducing pulse feedback tools to track engagement in each department
  • Adapting feedback methodologies to a rapidly expanding company
  • Creating an Employee Council to gather continuous feedback
  • Using employee surgeries to understand complaints first hand

Julie Markey

People Director

4:00 PM - 5:00 PM Aligning employee culture to customer experience

Julie Holdaway, Group HR and People Development Director, Harvey Nichols
  • How to bring employee experience up to the level of customer experience
  • Where to start with creating an Employee Value Proposition
  • How to align employee culture to business objectives

Julie Holdaway

Group HR and People Development Director
Harvey Nichols

4:00 PM - 5:00 PM Improving engagement during periods of uncertainty and change

4:00 PM - 5:00 PM Embracing CX methodologies to improve employee experience

Veronica Brejan, Former Chief People Officer, Pizza Hut
  • What lessons can be learned from customer journey mapping, voice of the customer and customer-centricity to help improve employee experience?
  • How closely should CX and HR departments work together?

Veronica Brejan

Former Chief People Officer
Pizza Hut

4:00 PM - 5:00 PM Building an employer brand

Jane Marsh, Group People and Culture Director, Innocent Drinks
  • Where to start with creating a compelling employer brand?
  • How to design an employee value proposition that will attract and retain the best talent?
  • How to involve employees in the creation of your employer brand?
  • What are the common challenges and pitfalls to watch out for?

Jane Marsh

Group People and Culture Director
Innocent Drinks

5:00 PM - 5:15 PM Chairperson's closing remarks

5:15 PM - 6:15 PM Drinks reception