In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.
Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.
Download the attendee list to find out who you will meet onsite.
£60bn a year.That’s a startling number, but it’s how much UK businesses say they are wasting every year on unnecessary admin and tasks that are not directly related to their employees’ core jobs. It equates to £1,932 a year, per employee, per organisation. The bigger the business, the bigger the problem, but what do we do about it and what effect is it having on employee engagement and, even more, the health of UK PLC?
Developing an employee-centric culture in the workplace requires a long-term strategy and on-going efforts to measure employees’ happiness and wellbeing. With exclusive insights from Lindsay Beresford, Head of Employee Experience, Royal Mail & Kim Atherton, Chief People Officer, OVO Energy, this guide to employee wellebing will help you to meet the health and wellbeing needs of your organisation and outline how you can leverage physical and digital wellbeing assets to produce tangible results for your business.