In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.
Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.
Download the attendee list to find out who you will meet onsite.
£60bn a year.That’s a startling number, but it’s how much UK businesses say they are wasting every year on unnecessary admin and tasks that are not directly related to their employees’ core jobs. It equates to £1,932 a year, per employee, per organisation. The bigger the business, the bigger the problem, but what do we do about it and what effect is it having on employee engagement and, even more, the health of UK PLC?
Developing an employee-centric culture in the workplace requires a long-term strategy and on-going efforts to measure employees’ happiness and wellbeing. With exclusive insights from Lindsay Beresford, Head of Employee Experience, Royal Mail & Kim Atherton, Chief People Officer, OVO Energy, this guide to employee wellbeing will help you to meet the health and wellbeing needs of your organisation and outline how you can leverage physical and digital wellbeing assets to produce tangible results for your business.
Investing in your employee experience is likely to be one of the most rewarding investments you could make and can have an impact on both the top and bottom lines of your business. In order to ensure that all people within an organisation take employee experience as seriously as financial health, proving the ROI of strategies across your business is critical.
With expert insights from Linda Jodrell, HR Director, Citation, this eBook will serve as a guide for you to understand how to sell the value of employee experience strategies to senior executives, find the right tools and metrics to measure your progress, and communicate successes to the wider business. Whether you are just starting out in your employee experience journey, or have an established employee experience scheme, we hope this guide will be useful for you!
This interactive presentation will take you on a journey through key employee touchpoints and explain best practices for leveraging each touchpoint to create a positive employee experience.
We asked a few quick-fire questions to Gill Peden, Head of Employee Experience, Sandvik; James Grinnell, Group People Director at Currie and Brown; Kerry Smith, Director of People and Organisational Development at British Heart Foundation; Nebel Crowhurst, Head of Talent, River Island; and Heather Andrews, People Director Employee Experience, Virgin Media. Read their top tips opn delivering a great employee experience, their favourite parts of their jobs, and more!