23 - 25 September, 2019 | The Waldorf Hilton, London, United Kingdom

Workshop Day


Did you know 1 in 4 of people are experiencing a common mental health problem? Did you know 1 in 3 companies underperform due to a problem with stress or anxiety? For mental health-related absences alone, businesses in the UK can expect to pay up to £8.4 billion a year*.
Aside from doing the decent thing to support your people, it makes a lot of financial sense to invest in wellbeing at work. Not only that, but to attract and retain top talent, investment in wellbeing is becoming a prerequisite, rather than a nice to have. 

However, with only 20% uptake of wellbeing initiatives at work, it is clear there are some learnings needed to be build a relevant offering that effectively supports wellbeing within businesses. 

*According to the National Statistics Department

In this 2 hour session we will…

  1. Explore the meaning and impact of wellbeing and the many different forms it can come in
  2. Temperature check the health of our current wellbeing offering at work
  3. Strategise ways to make a tangible difference 

Who is this for?

Business leaders, HR leaders, Heads of Wellbeing departments, who are looking to elevate their employee experience through a fit for purpose wellbeing offering.

What are the key takeaways/what will I be able to walk away saying 'I've achieved'

  • Have a clear understanding of what Wellbeing is and isn’t and how it can impact your business 
  • Established how your business fairs on the Wellbeing Index compared to peers 
  • Have some tangible ideas to take away and apply to your business right away to drive the Wellbeing agenda

Kat Searson

Wellbeing and Engagement Consultant
Wellbeing and Engagement Consultant

1:30 pm - 2:30 pm NETWORKING LUNCH

The link between employee experience and customer experience is undeniable. Common retention levels and pain
points show that ‘what we do to our customers we also do to ourselves’. Organisations are only just beginning to
mirror their CX strategy in their Employee Experience. Learn from CX and employee experience professionals who
have developed and delivered board-led programmes, then consolidate these programmes to deliver measurable
accountability, impact and empowerment. Topics include:

  • The role of CX tools in strategic change, and how they can be applied to employee experience so that the two
programmes become one
  • The impact of colleague listening to engage and bring to life the issues regarding customer/colleague experience
  • To bring this to life, a HR/Business services programme leader will share their work and reflections, including on
journey mapping

Attendees will take away proven approaches, a practical framework and simple tools to implement, which will
address key pain points.

Jocelyn McConachie

Senior CX-EX Expert
Senior CX-EX Expert


Fiona Nicholls

Customer Listening and Capability Lead
National Grid


Rosie Routledge

Customer and Colleague Experience Expert
Customer and Colleague Experience Expert


Lynsey Kitching

Head of Service Quality
National Grid