25th - 26th September 2018 | Clayton Hotel Chiswick , Chiswick, United Kingdom

Conference Day 2

8:15 am - 8:50 am WELCOME, REGISTRATION & REFRESHMENTS

8:50 am - 9:00 am CHAIRPERSON RECAP AND INTRODUCTION TO DAY TWO

Simon Barrow - Founder and Consultant Simon Barrow Associates
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Simon Barrow

Founder and Consultant
Simon Barrow Associates

9:00 am - 9:45 am MAKING EMPLOYEES EXPERIENCES AT UNILEVER AS SIMPLE AND DELIGHTFUL AS IT CAN BE, ALLOWING PEOPLE TO BE THEIR BEST

Stela Barcelos - Global HR Director Unilever
  • Driving people-first experiences that reinvented our key employee moments around our people’s defining needs
  • New collaborative HR team that brings rich expertise seamlessly together including HRBPs, People Experience
  • Leads, Data Specialists and Talent Advisors
  • Easy to use technology, intuitive tools and always-on access designed to make life easier and unlock capacity;
  • AI/ Automation/ search tools
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Stela Barcelos

Global HR Director
Unilever

9:45 am - 10:15 am CREATING BETTER EMPLOYEE EXPERIENCES BY CO-DESIGNING WITH EMPLOYEES

Tim Malbon - Founder Made By Many
Made by Many is a technology design consultancy who focus on creating EX tools, products, services and experiences for Enterprise clients by co-designing them with the people who will actually use them.
 
With clients including Nando's and Carlsberg, Made by Many demonstrate that configuring something off-the-shelf is not the only option that brands have.
 
Made by Many Founder Tim Malbon will show how some leading brands are choosing to co-create powerful custom experiences in a highly collaborative way that drives deeper engagement, builds the digital transformation story, and unlocks a powerful sense of ownership and pride with employees.


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Tim Malbon

Founder
Made By Many

10:15 am - 10:45 am MORNING NETWORKING BREAK WITH PASTRIES AND COFFEE

  • Whilst technology is helping lead innovation, developing our soft skills such as emotional intelligence,
collaboration and negotiation are necessary to stay relevant, communicate value and supplement important
technical skills
  • Using technology to track the employee experience
  • Utilising technology to allow candidates and employees to take control of their own journey and build a more
streamlined employee journey


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Paul Smith

Group HR Director
Outdoor and Cycle Concepts

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Tim Malbon

Founder
Made By Many

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Kim Atherton

Chief People Officer
Ovo Energy

11:30 am - 12:00 pm CREATING ORDER OUT OF CHAOS: DESIGNING AND IMPLEMENTING A GOAL SETTING PLATFORM TO INCREASE PRODUCTIVITY

Kim Atherton - Chief People Officer Ovo Energy
  • Running a tech team of 10 software engineers to create a platform which increases productivity
  • Designing an engagement and goal setting platform that is user friendly, will be utilised and will have an impact
  • Empowering employees to understand how their work fits in with the bigger picture
  • 85% active users per month and an estimated save of £3 million per year
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Kim Atherton

Chief People Officer
Ovo Energy

12:30 pm - 1:00 pm EMPLOYEE EXPERIENCE AS A COMPETITIVE ADVANTAGE

Gerard Penning - EVP HR - Downstream Shell

  • Employee experience – understand before you act
  • How good leaders build sustained top performance through the art of engagement
  • Building resilience – simple effective actions
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Gerard Penning

EVP HR - Downstream
Shell

12:30 pm - 1:30 pm NETWORKING LUNCH

1:30 pm - 2:00 pm GIVING YOUR EMPLOYEES A SEAT AT THE TABLE

Pierre Goad - Managing Director and Group Head of Communications HSBC
  • How to take an open and transparent approach to communication
  • Giving your employees the responsibility to speak up
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Pierre Goad

Managing Director and Group Head of Communications
HSBC

2:00 pm - 2:30 pm JOBS ARE A PRODUCT – WE SHOULD START MARKETING THEM LIKE ONE

Rebecca Baker - Director of Talent and People Proposition Travelodge
In the face of depleting European applicants in the aftermath of the Brexit referendum, Travelodge have 
reacted by seeing to understand what matters most to their employees, and recognising that these needs
are different depending on the candidate’s socioeconomic situation. As a result, they are not tailoring
the messaging to prospective employees to highlight the things that matter most to these ‘segments’ of
candidates. Instead they are demonstrating how Travelodge can deliver an employee experience which
meets the needs of these individuals. This took a three pronged approach:

  • Recognising the synergies between customer marketing and recruitment marketing
  • Understanding what employees value about their job and segmenting data according to values
  • Collaborating with marketing to tailor recruitment messaging to focus on the value of the job rather
than the job specification
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Rebecca Baker

Director of Talent and People Proposition
Travelodge

2:30 pm - 3:00 pm WORLD CLASS BY 2020: FUTURE PROOFING VALUES AND TRAINING AS A BENEFIT

Kerry Smith - Director of People and Operational Development British Heart Foundation
  • Defining our goals
  • Values and training as a key differentiator in determining an employee’s experience
  • How do we position our values as a benefit?
  • Leveraging training as an incentive alongside existing benefits packages
  • What impact have we seen, and how are we measuring success?
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Kerry Smith

Director of People and Operational Development
British Heart Foundation

3:00 pm - 3:30 pm HAVE A BREAK - AFTERNOON TEA AND NETWORKING

3:30 pm - 4:00 pm LEVERAGING THE VOICE OF THE EMPLOYEE TO CREATE ACTIONABLE INSIGHT

James Grinnell - Group People Director Currie and Brown
  • Recognising individual’s feedback preference and moving on from engagement surveys?
  • Giving employees the power to determine their own employee experience
  • Enabling innovation and agility through maximising employee touchpoints
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James Grinnell

Group People Director
Currie and Brown

4:00 pm - 4:45 pm KEY TAKEAWAYS AND SUMMARY SESSION

4:45 pm - 5:00 pm CHAIRPERSON CLOSING REMARKS

Simon Barrow - Founder and Consultant Simon Barrow Associates
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Simon Barrow

Founder and Consultant
Simon Barrow Associates

5:00 pm - 5:05 pm CONFERENCE CLOSE – THANK YOU AND SEE YOU NEXT YEAR!!