25th - 26th September 2018 | Clayton Hotel Chiswick , Chiswick, United Kingdom

Conference Day 2

8:30 am - 9:05 am WELCOME, REGISTRATION & REFRESHMENTS

9:05 am - 9:15 am CHAIRPERSON RECAP AND INTRODUCTION TO DAY TWO

9:15 am - 10:00 am DRIVING BETTER EMPLOYEE EXPERIENCES EVERYDAY, MOVING HR SERVICES TO A DIGITALLY EMPOWERED CLIENT FACING ORGANISATION

Stela Barcelos, Global HR Director,Unilever
  • Using people-first experiences that reinvent our key employee moments around our people’s defining needs
  • New collaborative HR team that brings rich expertise seamlessly together including HRBPs, People Experience
  • Leads, Data Specialists and Talent Advisors
  • Easy to use technology, intuitive tools and always-on access designed to make life easier; AI/ Automation/search tools
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Stela Barcelos

Global HR Director
Unilever

10:00 am - 10:45 am PANEL: EMPLOYEE EXPERIENCE IN A DIGITAL WORLD

Paul Smith, Group HR Director,Outdoor and Cycle Concepts
  • Whilst technology is helping lead innovation, developing our soft skills such as emotional intelligence,
collaboration and negotiation are necessary to stay relevant, communicate value and supplement important
technical skills
  • Using technology to track the employee experience
  • Utilising technology to allow candidates and employees to take control of their own journey and build a more
streamlined employee journey
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Paul Smith

Group HR Director
Outdoor and Cycle Concepts

10:45 am - 11:15 am MORNING NETWORKING BREAK WITH PASTRIES AND COFFEE

11:15 am - 11:45 am EMPLOYEE EXPERIENCE AS A COMPETITIVE ADVANTAGE

Gerard Penning, EVP HR - Downstream,Shell
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Gerard Penning

EVP HR - Downstream
Shell

11:45 am - 12:15 pm STEPS TAKEN TO AFFECT WORKFORCE COMPOSITION AT SOUTHAMPTON F.C

Alison Wallace, Equality and Diversity Officer,Southampton FC
  • Transforming the brand image
  • Engaging new demographics both as customers and employees
  • Using public accountability to make a positive impact
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Alison Wallace

Equality and Diversity Officer
Southampton FC

12:15 pm - 1:00 pm INTERACTIVE DISCUSSION GROUP: ARE ‘HR BOTS’ THE FUTURE?

  • Considering technology such as RPS for CV screening as well as video interviews, you will debate with your peers as to what is the appropriate use of the technology
  • The difference in learning how to ‘be digital’ and not just ‘buy digital products’
  • Technology to build speed and agility and keeping up with the ‘Gig Economy’

1:00 pm - 2:00 pm NETWORKING LUNCH

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

2:00 pm - 2:30 pm LEVERAGING THE VOICE OF THE EMPLOYEE TO CREATE ACTIONABLE INSIGHT
James Grinnell, Group People Director,Currie and Brown
  • Recognising individual’s feedback preference and moving on from engagement surveys?
  • Giving employees the power to determine their own employee experience
  • Enabling innovation and agility through maximising employee touchpoints
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James Grinnell

Group People Director
Currie and Brown

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

2:30 pm - 3:00 pm WORLD CLASS BY 2020: FUTURE PROOFING VALUES AND TRAINING AS A BENEFIT
Kerry Smith, Director of People and Operational Development,British Heart Foundation
  • Defining our goals
  • Values and training as a key differentiator in determining an employee’s experience
  • How do we position our values as a benefit?
  • Leveraging training as an incentive alongside existing benefits packages
  • What impact have we seen, and how are we measuring success?
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Kerry Smith

Director of People and Operational Development
British Heart Foundation

DESIGN AN ENVIRONMENT WHICH ALLOWS YOUR EMPLOYEES TO THRIVE

2:00 pm - 2:30 pm JOBS ARE A PRODUCT – WE SHOULD START MARKETING THEM LIKE ONE
Rebecca Baker, Director of Talent and People Proposition,Travelodge
In the face of depleting European applicants in the aftermath of the Brexit referendum, Travelodge have 
reacted by seeing to understand what matters most to their employees, and recognising that these needs
are different depending on the candidate’s socioeconomic situation. As a result, they are not tailoring
the messaging to prospective employees to highlight the things that matter most to these ‘segments’ of
candidates. Instead they are demonstrating how Travelodge can deliver an employee experience which
meets the needs of these individuals. This took a three pronged approach:

  • Recognising the synergies between customer marketing and recruitment marketing
  • Understanding what employees value about their job and segmenting data according to values
  • Collaborating with marketing to tailor recruitment messaging to focus on the value of the job rather
than the job specification
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Rebecca Baker

Director of Talent and People Proposition
Travelodge

DESIGN AN ENVIRONMENT WHICH ALLOWS YOUR EMPLOYEES TO THRIVE

2:30 pm - 3:00 pm NOURISH YOUR EMPLOYEES THROUGH MENTAL AND PHYSICAL WELLBEING
Thomas Heier, People Director,Wagamama
Join this interactive discussion where you will consider.the definition of welllbeing, what factors influence it,
can it be individualised and is its’ impact measurable.
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Thomas Heier

People Director
Wagamama

3:00 pm - 3:30 pm HAVE A BREAK - AFTERNOON TEA AND NETWORKING: Last chance to introduce yourself to your peers, ‘best of breed’ solution providers, and ask your questions

3:30 pm - 4:00 pm GIVING YOUR EMPLOYEES A SEAT AT THE TABLE

Pierre Goad, Managing Director and Group Head of Communications,HSBC
  • How to take an open and transparent approach to communication
  • Giving your employees the responsibility to speak up
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Pierre Goad

Managing Director and Group Head of Communications
HSBC

4:00 pm - 4:45 pm WELCOME TO THE DRAGON’S LAIR!

This interactive session packs both fun and challenge into a targeted learning session. Delegates and solution
providers will split into teams and conceptualise, research, and create a brand new product to help with their
employee experience challenges. Once formed, each team’s idea will be presented to a team of industry expert
judges who will vote on the best idea!

4:45 pm - 5:00 pm CHAIRPERSON CLOSING REMARKS

5:00 pm - 5:00 pm CONFERENCE CLOSE – THANK YOU AND SEE YOU NEXT YEAR!!