25th - 26th September 2018 | Clayton Hotel Chiswick , Chiswick, United Kingdom

Conference Day 1

8:15 am - 9:00 am WELCOME, REGISTRATION & REFRESHMENTS

9:00 am - 9:05 am IQPC WELCOME

9:05 am - 9:15 am CHAIRPERSON OPENING REMARKS AND ICEBREAKER

9:15 am - 10:00 am CREATING ORDER OUT OF CHAOS: DESIGNING AND IMPLEMENTING A GOAL SETTING PLATFORM TO INCREASE PRODUCTIVITY

Kim Atherton, Chief People Officer,Ovo Energy
  • Running a tech team of 10 software engineers to create a platform which increases productivity
  • Designing an engagement and goal setting platform that is user friendly, will be utilised and will have an impact
  • Empowering employees to understand how their work fits in with the bigger picture
  • 85% active users per month and an estimated save of £3 million per year
img

Kim Atherton

Chief People Officer
Ovo Energy

10:00 am - 10:30 am WHY WORK MUST CHANGE

Glen Elliot, CEO,Reward Gateway
Two decades of employee engagement measurement puts the UK at only 30% engaged – a figure that has barely
improved since records began. But some of the l’s best companies have been quietly doing things differently. Their
stock market returns are twice the general market, and their voluntary staff turnover is half. These companies are
disrupting markets and beating their competition.
In this inspiring yet practical keynote, best-selling author and entrepreneur Glenn Elliott will share his research of
the world’s top performing companies. He’ll weave case studies and practical takeaways into The Engagement
Bridge™ – his ten step model for building a high engagement, high innovation culture. You’ll leave empowered and
inspired to make positive change in your own organisations and unlock the full potential of your company’s most
important asset – your people.

Sponsored by: Reward Gateway

img

Glen Elliot

CEO
Reward Gateway

10:30 am - 11:15 am PANEL DISCUSSION: HOW CAN WE FACILITATE THE UNDERSTANDING AND DEVELOPMENT OF THE EMPLOYEE EXPERIENCE

Gill Peden, Head of Employee Experience,Sandvik Nebel Crowhurst, Head of Talent,River Island Jane Smyth, People Development Director,National Trust
  • Pulse feedback tools, employee wellness apps, modern communication, productivity tools
  • The role of leadership and management
  • Where do we start?
img

Gill Peden

Head of Employee Experience
Sandvik

img

Nebel Crowhurst

Head of Talent
River Island

img

Jane Smyth

People Development Director
National Trust

11:15 am - 11:45 am MORNING NETWORKING BREAK WITH PASTRIES AND COFFEE

11:45 am - 12:15 pm RBS – RESTORING PRIDE

Kerry Freeman, Head of Culture,RBS
  • 2008 financial crash – the implications on employee engagement
  • GPTW
  • 2017 employee engagement scores
  • Continued journey to RBS being recognised internally and externally as a great place to work
img

Kerry Freeman

Head of Culture
RBS

12:15 pm - 12:45 pm BUILD AN EMPLOYEE FEEDBACK PROGRAMME THAT WILL WORK FOR YOUR ORGANISATION

Nick Matthews, General Manager EMEA,Culture Amp
Make your company a better place to work, by making it easy to collect, understand and act on employee
feedback, we enable HR leaders to make better decisions, demonstrate impact, and turn company culture into a
competitive edge.

Sponsored by: Culture Amp

img

Nick Matthews

General Manager EMEA
Culture Amp

12:45 pm - 1:15 pm CASE STUDY: STEPS TAKEN TO CREATE A DIVERSE AND INCLUSIVE EMPLOYEE EXPERIENCE

Lindsay Beresford, Head of Employee Experience,Royal Mail
  • Attracting women to a traditionally male dominated environment and creating the right environment for them to
be successful
  • Training as a key differentiator in determining an employee’s experience
  • Creating a diverse learning and development programme to create a positive employee experience for a diverse
workforce
  • Measuring engagement of a diverse population of people to understand the influences on employee
experience
img

Lindsay Beresford

Head of Employee Experience
Royal Mail

1:15 pm - 2:15 pm NETWORKING LUNCH

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

2:15 pm - 2:45 pm REWARD REBELS ‘WITH A CAUSE’ - HOW TO BE A REBEL AND DRIVE CHANGE
Debra Corey, Author and Group Reward Director,Reward Gateway
  • Why the old way of doing rewards just isn’t
working
  • What have companies done to be rebellious?
  • Examining case studies on various areas
of reward, such as performance management,
wellbeing, pay, benefits and recognition.
  • Tips to help you go back and immediately make
a difference to your company
img

Debra Corey

Author and Group Reward Director
Reward Gateway

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

2:45 pm - 3:15 pm AN AGILE AND INDIVIDUALISED EMPLOYEE EXPERIENCE
Karl Jolly, Director of People,Welcome Break
  • Implementing work provisions which will drive your employer value proposition, expand the candidate talent pool and retain highly valued
employees
  • How can we collaboratively innovate to create the ultimate competitive differentiator in our employee experience?
  • Working with leadership to promote employee wellbeing
img

Karl Jolly

Director of People
Welcome Break

DESIGN AN ENVIRONMENT THAT ALLOWS EMPLOYEES TO THRIVE

2:15 pm - 2:45 pm BRIDGING THE GAP BETWEEN EX AND CX
Kelly Hartman, Chief People Officer,Flywire Sharon Butler, EVP Education,Flywire
  • Treating employees as we do our customers
  • Instilling customer centricity into your employees to drive success
  • Demonstrating the link between employee experience and customer experience
img

Kelly Hartman

Chief People Officer
Flywire

img

Sharon Butler

EVP Education
Flywire

DESIGN AN ENVIRONMENT THAT ALLOWS EMPLOYEES TO THRIVE

2:45 pm - 3:15 pm CREATING AND IMPLEMENTING A COMPELLING EMPLOYEE VALUE PROPOSTION
Darren Cross, Chief People Officer,Safari Kid International
  • What did we want to achieve from our EVP?
  • How did we understand what our employees and potential employees needed, to create a positive employee experience?
  • Continually measuring success of implementation, and evolving the employee experience with our EVP at the heart
img

Darren Cross

Chief People Officer
Safari Kid International

3:15 pm - 3:45 pm TECH DEMO! Have a taster of the best solutions for your employee experience needs!

3:15 pm - 3:45 pm HAVE A BREAK - AFTERNOON TEA AND NETWORKING

4:15 pm - 4:45 pm NO ‘MOODHOOVERS’ HERE

Linda Jodrell, HR Director,Citation
  • Citation shares its story of an easy-to-implement cultural change and engagement programme, which led to measurable business results
  • From this practical session, you will be able to take away some easily applicable ideas and actions that don’t require a ton of time or money
img

Linda Jodrell

HR Director
Citation

4:45 pm - 5:45 pm ROUNDTABLE DISCUSSION

In groups of no more than 12, you will consider one of the below topics (look at your badge to know which!). Each table will have an elected spokesperson who will prompt discussion to ensure everyone on the table is participating. At the end of your hour of strategising, your spokesperson will feed back to the room. The topics are below with some factors to consider.
1. How can we disassociate location and productivity? Considering technology, management style, fostering
teamwork and communication, and transitory teams, how can you set up your company to cope?
2. Employee wellness: Reduce stress, enhance work-life balance, and corporate social responsibility
3. Diversity and inclusion: Is it possible to accelerate the pace of change towards a more diverse and inclusive
workforce? Consider worker compensation, recruitment, and cultural management

5:45 pm - 6:00 pm CHAIRPERSON CLOSING REMARKS OF DAY ONE

6:00 pm - 7:30 pm DRINKS RECEPTION: Join your peers for a well deserved drink, continue the discussions from the day and have fun!