25th - 26th September 2018 | Clayton Hotel Chiswick , Chiswick, United Kingdom

Conference Day 1

8:00 am - 8:45 am WELCOME, REGISTRATION & REFRESHMENTS

8:45 am - 8:50 am IQPC WELCOME

8:50 am - 9:00 am CHAIRPERSON OPENING REMARKS AND ICEBREAKER

Simon Barrow - Founder and Consultant Simon Barrow Associates
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Simon Barrow

Founder and Consultant
Simon Barrow Associates

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Sharon Doherty

Global Organisation and People Development Director
Vodafone

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Claire Sherwin

Employee Experience Digital Programme Manager
Vodafone

9:30 am - 10:00 am WHY WORK MUST CHANGE

Glenn Elliott - Founder Reward Gateway
Two decades of employee engagement measurement puts the UK at only 30% engaged – a figure that has barely
improved since records began. But some of the l’s best companies have been quietly doing things differently. Their
stock market returns are twice the general market, and their voluntary staff turnover is half. These companies are
disrupting markets and beating their competition.
In this inspiring yet practical keynote, best-selling author and entrepreneur Glenn Elliott will share his research of
the world’s top performing companies. He’ll weave case studies and practical takeaways into The Engagement
Bridge™ – his ten step model for building a high engagement, high innovation culture. You’ll leave empowered and
inspired to make positive change in your own organisations and unlock the full potential of your company’s most
important asset – your people.


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Glenn Elliott

Founder
Reward Gateway

  • Pulse feedback tools, employee wellness apps, modern communication, productivity tools
  • The role of leadership and management
  • Where do we start?


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Eoin Cotter

Internal Communication and Employee Engagement Advisor
Poppulo

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Gill Peden

Head of Employee Experience
Sandvik

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Nebel Crowhurst

Head of Talent
River Island

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Claire Sherwin

Employee Experience Digital Programme Manager
Vodafone

10:45 am - 11:15 am MORNING NETWORKING BREAK WITH PASTRIES AND COFFEE

11:15 am - 12:00 pm EXCLUSIVE INTERVIEW: CAN EXPERTISE IN THE MANAGEMENT OF THE EMPLOYEE EXPERIENCE AND THE EMPLOYER BRAND BE A CAREER SPRINGBOARD?

Simon Barrow - Founder and Consultant Simon Barrow Associates
Glyn House - Managing Director Caffe Nero UK
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Glyn House

Managing Director
Caffe Nero UK

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Simon Barrow

Founder and Consultant
Simon Barrow Associates

12:00 pm - 12:30 pm RBS – RESTORING PRIDE

Kerry Freeman - Head of Culture RBS
  • 2008 financial crash – the implications on employee engagement
  • GPTW
  • 2017 employee engagement scores
  • Continued journey to RBS being recognised internally and externally as a great place to work
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Kerry Freeman

Head of Culture
RBS




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Nick Matthews

General Manager EMEA
Culture Amp

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Louise Dilworth

Group Head, Performance & Engagement
TP ICAP

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Caroline Scott

Director of People Operations
Skyscanner

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Esther Smith

Global Head of People
IQPC

  • Treating employees as we do our customers
  • Instilling customer centricity into your employees to drive success
  • Demonstrating the link between employee experience and customer experience
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Kelly Hartman

Chief People Officer
Flywire

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Sharon Butler

EVP Education
Flywire

1:30 pm - 2:30 pm NETWORKING LUNCH

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

2:30 pm - 3:00 pm AN AGILE AND INDIVIDUALISED EMPLOYEE EXPERIENCE
Karl Jolly - Director of People Welcome Break
  • Implementing work provisions which will drive your employer value proposition, expand the candidate talent pool and retain highly valued
employees
  • How can we collaboratively innovate to create the ultimate competitive differentiator in our employee experience?
  • Working with leadership to promote employee wellbeing
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Karl Jolly

Director of People
Welcome Break

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

3:00 pm - 3:30 pm REWARD REBELS ‘WITH A CAUSE’ - HOW TO BE A REBEL AND DRIVE CHANGE
Debra Corey - Author and Group Reward Director Reward Gateway
  • Why the old way of doing rewards just isn’t
working
  • What have companies done to be rebellious?
  • Examining case studies on various areas
of reward, such as performance management,
wellbeing, pay, benefits and recognition.
  • Tips to help you go back and immediately make
a difference to your company


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Debra Corey

Author and Group Reward Director
Reward Gateway

INCENTIVISING AND EMPOWERING YOUR EMPLOYEES

3:30 pm - 4:00 pm NO ‘MOODHOOVERS’ HERE
Linda Jodrell - Chief People Officer Citation
  • Citation shares its story of an easy-to-implement cultural change and engagement programme, which led to measurable business results
  • From this practical session, you will be able to take away some easily applicable ideas and actions that don’t require a ton of time or money
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Linda Jodrell

Chief People Officer
Citation

DESIGN AN ENVIRONMENT THAT ALLOWS EMPLOYEES TO THRIVE

2:30 pm - 3:00 pm CASE STUDY: STEPS TAKEN TO CREATE A DIVERSE AND INCLUSIVE EMPLOYEE EXPERIENCE
Lindsay Beresford - Head of Employee Experience Royal Mail
  • Attracting women to a traditionally male dominated environment and creating the right environment for them to
be successful
  • Training as a key differentiator in determining an employee’s experience
  • Creating a diverse learning and development programme to create a positive employee experience for a diverse
workforce
  • Measuring engagement of a diverse population of people to understand the influences on employee
experience
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Lindsay Beresford

Head of Employee Experience
Royal Mail

DESIGN AN ENVIRONMENT THAT ALLOWS EMPLOYEES TO THRIVE

3:00 pm - 3:30 pm HUMANIZE THE EMPLOYEE EXPERIENCE USING DATA AND TECHNOLOGY
Chris Wakely - Executive VP- Global Enterprise Benify
Being a modern global company that engages your employees doesn't have to be a challenge- even if they’re spread around the world. Find out what they want and how (and when) to communicate; boost their satisfaction with and commitment to your organization by making it a personal, relevant experience made up of engaging touchpoints throughout their journey with you. We'll discuss: our tech insights, employee data applications, and the ingredients you need to have for success!



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Chris Wakely

Executive VP- Global Enterprise
Benify

DESIGN AN ENVIRONMENT THAT ALLOWS EMPLOYEES TO THRIVE

3:30 pm - 4:00 pm DELIVERING A PEOPLE STRATEGY WHICH IS REFLECTIVE OF OUR BRAND
Heather Andrews - People Director of Employee Experience Virgin Media
Jennifer Veevers - Head of Employee Experience Virgin Media
  • Meeting and exceeding high expectations to attract and retain top talent
  • Continually improving your strategy and striving to do better – what does this look like in practice?
  • Investing in the employee experience as you do the customer experience
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Heather Andrews

People Director of Employee Experience
Virgin Media

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Jennifer Veevers

Head of Employee Experience
Virgin Media

4:00 pm - 4:45 pm TECH DEMO! HAVE A TASTER OF THE BEST SOLUTIONS FOR YOUR EMPLOYEE EXPERIENCE NEEDS!

4:00 pm - 4:45 pm HAVE A BREAK - AFTERNOON TEA AND NETWORKING

4:45 pm - 5:15 pm FROM ANNUAL ENGAGEMENT TO EVERYDAY EXPERIENCE - A NEW APPROACH TO MEASUREMENT

Ryan Tahmassebi - Business Psychologist and Head of Delivery Hive
  • Hear why organisations are starting to switch focus from employee engagement to employee experience
  • Understand what this means for utilising employee surveys and feedback
  • Explore some of the cultural challenges and barriers to creating this kind of change
  • Learn some good practice from organisations embedding this new approach to measuring the employee
experience


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Ryan Tahmassebi

Business Psychologist and Head of Delivery
Hive

5:15 pm - 6:00 pm ROUNDTABLE DISCUSSIONS

In groups of no more than 12, you will consider one of the below topics (look at your badge to know which!). Each table will have an elected spokesperson who will prompt discussion to ensure everyone on the table is participating. At the end of your hour of strategising, your spokesperson will feed back to the room. The topics are below with some factors to consider.

1. How can we disassociate location and productivity? Considering technology, management style, fostering
teamwork and communication, and transitory teams, how can you set up your company to cope?

2. Employee wellness: Reduce stress, enhance work-life balance, and corporate social responsibility

3. Diversity and inclusion: Is it possible to accelerate the pace of change towards a more diverse and inclusive
workforce? Consider worker compensation, recruitment, and cultural management

6:00 pm - 6:05 pm CHAIRPERSON CLOSING REMARKS OF DAY ONE

Simon Barrow - Founder and Consultant Simon Barrow Associates
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Simon Barrow

Founder and Consultant
Simon Barrow Associates

6:15 pm - 8:00 pm DRINKS RECEPTION: JOIN YOUR PEERS FOR A WELL DESERVED DRINK, CONTINUE THE DISCUSSIONS FROM THE DAY AND ENJOY!